Careers at Andrews: Could You Be Our Next Estate Agent?
Are you interested in a career in property? At Andrews, we recognise that our team is our biggest asset. From senior management to front line staff, we champion the values of service, integrity and performance and combine them with a friendly and professional service.
If this sounds like a company you'd like to be part of, there are a variety of
But what does an estate agent actually do? In this post we hand over to James Oulton, Sales Negotiator at our Bath Bear Flat , to gain an insight into what he does on a day-to-day basis.
Spotlight on: James Oulton, Sales Negotiator, Bath Bear Flat branch
What is an estate agent? In my mind, an estate agent is a mixture of salesperson, marketer, counsellor and administrator. An agent will be one of those four types of person at different stages throughout their relationship with each and every client.
They will be a salesperson when trying to demonstrate to the vendor why they are the right person to sell their property, or when encouraging potential buyers to come and view a property.
They will be a marketer when thinking of the best way to depict the property on paper, over the phone or via email to entice potential buyers to attend a viewing.
An estate agent will be a counsellor should things get difficult between buyer and seller, such as issues around survey renegotiations or moving dates causing friction.
Finally, they are an administrator when the paperwork needs to be done; this involves approval of details and booking viewings.
It is a common mistake that people think estate agents are simply salesmen. If all I had to do was be a sales person, my job would be very simple! Being a successful estate agent is a combination of the four roles above – and knowing when to play them - fused with numerous other skills such as patience, empathy and negotiation.
Getting Started in the Industry
I first got started in the property industry by doing viewings for a landlord with a small portfolio. My parents are involved with the building of property and the landscaping of gardens, so I thought it only natural to get involved myself!
After finishing my degree in Business and Management, I went to Andrews directly via the ‘careers’ section of the website. I was interviewed for the role of trainee negotiator at the Bear Flat branch in Bath, I was overjoyed when I was offered the job.
The Satisfaction of Making People Happy
I love my job. Why? It’s about making people happy, not the money. There is nothing more satisfying for me than agreeing a sale on a property or shaking hands with the vendor and new owners on the day of completion.
They will come to the office instilled with a huge sense of excitement. It makes me happy to know that we have been able to create this great feeling and help them move on one stage further in life.
Next Steps - Career progression
At Andrews, in terms of career progression, the world is my oyster! Michael Robson, Andrews Chief Executive, started at Andrews as a trainee negotiator, so who knows what could happen - I’m right at the start of my career in property.
Andrews has a culture of nurturing and developing employees. Whilst the above is the typical career path for an estate agent, I have colleagues who have moved from estate agency to other areas within the company, such as to IT or to become a learning and development trainer, Andrews has supported this.
Succeeding in the Property Market
What advice would I offer people who want to work in the property market?
Always believe in yourself and stay resilient. I came to Andrews with very little knowledge and no experience of property sales. I’ve now been here for about 15 months, and have been promoted to Sales Negotiator.
I’ve been very fortunate working for Andrews – they provide an extensive training programme for all their staff, with a strong focus on personal and professional development and career progression. If you’re completely new to property, look for a company with a good training and induction programme, this will help you make the right start in your career.
Don’t be afraid to go for a trainee position. A good company, such as Andrews, will help you to develop and you will soon find yourself promoted.
Being proactive and professional is a vital asset, get yourself a good suit and go for as many job interviews as possible. Even if you’re not sure you want the job, it’s all good practice.
You might get a series of rejections from various employers but if you work hard and keep trying, you will get the job offer you deserve.
Once you are in, it’s all about staying resilient, seeking new opportunities, being innovative and remaining proactive. Don’t sit around and wait for things to happen, go out and make them happen.
A Day in the Life of a Sales Negotiator
My typical working day starts with the morning meeting. The team will sit down and run through the day’s diary and allocate the viewings. Then current offers and their progress will be discussed, along with any other pressing matters such as if a customer selling their home (known in the industry as a ‘vendor’) is going away on holiday.
The property we have for sale will also be discussed, along with what we can do to make sure each property is being marketed to its full potential. Lastly, we will run through yesterday’s diary to see how each viewing went.
My day then splits up into the following tasks:
Part of my role includes taking people around to view houses they are interested in buying. The time of the viewings depends on when it’s convenient for our customers, and after the morning meeting I will ensure everything is ready for the day’s viewings, such as print-outs of brochures for each property and the correct keys, being organised is vital.
I work through a list of the previous day’s property viewings, calling the viewers to see what their thoughts were and whether they are considering making an offer on the property. If they are not interested in the property, I will make recommendations for other properties we’re selling that may be suitable.
I will then call all relevant vendors and discuss how each viewing went and what we can do to change anything if required.
I will process any offers that are received for any of the properties. This means contacting the vendor to inform them of the offer and the status of the buyer (such as whether they are Market Ready . Once the vendor decides what they want to do – accept or reject the offer – I will go back to the buyer. This is where the ‘negotiation’ part of my job title comes into action!
The diary for tomorrow will be checked over and I will make sure that each viewing is confirmed with the owner.
If this sounds like a role you’d be interested in, take a look at our career in property for the latest vacancies.