Raising standards

We’re totally committed to improving standards and overall service quality throughout our industry. We are founding members of the National Association of Estate Agents and one of the first to join our industry watchdog, the Property Ombudsman.

What to expect from us – our customer promise

  • Act fairly and reasonably in all our dealings with you.
  • Help you to understand the process involved in buying/selling/renting/letting.
  • Make sure that we keep you informed at each stage of the process.
  • Make sure your rights under laws and regulations are upheld.
  • Deal with problems quickly and sympathetically should anything go wrong.

Keeping it simple

We don’t believe in using jargon and making things more complicated than they need to be – that’s why the Plain Language Commission gave our terms of business their Plain English Approval.

Clear English Standards 


Tell us what you think

We care about what you think of the service we offer. To share your views with us, please complete our questionnaire.

Regulators, Ombudsman, Standards